Effective Date: 01-05-2025

At Oneconnect, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and your rights in relation to your data.

1. Information We Collect

When you contact us through our website, we collect the following personal information via our contact form:

• First Name
• Last Name
• Email Address
• Phone Number
• Subject of Inquiry
• Message Content

We collect this information solely for the purpose of responding to your queries, providing support, or sharing relevant information about our services.

2. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to inquiries or customer support requests
• To communicate service-related updates
• To improve our services based on your feedback
• To ensure the functionality and security of our contact system

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage and Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

• HTTPS encryption
• Secure email routing for contact forms
• Firewall and malware protection on our hosting platform

4. Cookies and Analytics

Our website may use standard cookies to enhance user experience, monitor traffic, and analyze website performance.

Cookies do not collect personal information and are used only for analytical purposes. You can disable cookies in your browser settings.

5. Data Retention

We retain contact form submissions for a reasonable time to provide support or maintain records. If you would like your information removed from our system, please contact us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to request correction or deletion of your data
• The right to object to the processing of your data
• The right to file a complaint with a data protection authority

To exercise any of these rights, please email us at [support@contactcenter.app].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us at support@contactcenter.app